Access support
MainstreetGPT and Mainstreet AI products are for approved users at customer organizations. Installing the mobile app does not create access. Users need an approved account and the right customer-side permissions before they can sign in.
What to include in a support request
- Your organization name and approved work email.
- The product or page involved, such as MainstreetGPT iOS, Enterprise AI Chat, Knowledge Layer, or Agents.
- Your device, browser, operating system, app version, and approximate time of the issue.
- A short description of what happened and what you expected.
- Safe screenshots or request IDs when available.
Client administrator support
Customer administrators can contact Mainstreet AI for onboarding, user access, app enablement, connected data sources, integration questions, training needs, usage visibility, and support escalation.
Business access and onboarding
MainstreetGPT mobile access is available only to approved users at customer organizations with signed Mainstreet AI agreements. Billing, provisioning, data-handling terms, security obligations, and customer onboarding are handled through those business agreements, not through the app.
Privacy and security requests
Privacy and data-access questions can be sent to privacy@mainstreetai.com. Security and product-support questions can be sent to support@mainstreetai.com. You can also review the privacy policy.